Call Centre Technology, Telesales Executive & Customer Service Representative Training

► 3 in 1 "Call Centre Technology, Telesales Executive & Customer Service Representative Training" Bundle for just £21 ◄

Welcome to the gateway of success—our comprehensive course in "Call Centre Technology, Telesales Executive & Customer Service Representative Training." Prepare to commence on a transformative journey that transcends conventional learning boundaries. Through the lens of creative storytelling, we invite you to a dynamic world where communication meets technology, and customer service becomes an art form. This course is not just a syllabus; it's an odyssey of skill acquisition, where you'll be captivated from the first paragraph to the last, unlocking the secrets to becoming a master in call centre dynamics.

In this unique venture, you will acquire skills that transcend the traditional roles of telesales and customer service. The learning outcomes encompass a fusion of technological prowess and interpersonal finesse. By the course's end, you'll emerge not just as an adept call centre professional but as a strategic communicator armed with the tools to excel in a dynamic business landscape. Join us as we demystify the intricacies of call centre technology, unveil the art of persuasive telesales, and redefine customer service excellence.

This Call Centre Technology, Telesales Executive & Customer Service Bundle Consists of the Following Courses:

• ➽ Course 01: Call Centre Technology & Trends
  
• ➽ Course 02: Telesales Executive
  
• ➽ Course 03: Customer Service Representative
  

Learning Outcomes of Call Centre Technology, Telesales Executive & Customer Service:

• Master the technical intricacies of call centre technology for seamless operations.
• Hone telesales techniques that captivate, persuade, and convert leads into loyal customers.
• Develop a customer-centric mindset, understanding their needs and providing unparalleled service.
• Acquire problem-solving skills to navigate diverse challenges in a call centre environment.
• Excel in effective communication, both verbal and written, for impactful interactions.
• Implement strategic thinking to enhance overall efficiency and productivity in telesales.

Standout features from Skill Up:

• Accredited by CPD QS, CIQ, CPD Group
• Worldwide accessibility to learning
• The Course is affordable and simple to utilise
• Entirely online, interactive lesson with voiceover audio
• Complete one-year access to the course materials
• 24/7 Education support

Immerse yourself in the dynamic realm of call centre technology, telesales, and customer service through our comprehensive training. This Call Centre Technology, Telesales Executive & Customer Service Representative course is meticulously designed to blend technological expertise with interpersonal finesse, shaping you into a versatile professional capable of thriving in the fast-paced call centre landscape.

Here is the course curriculum for the primary Title Course in this bundle:

➽ Course 01: Call Centre Technology & Trends

• Section 01: Introduction
• Section 02: Traits of a Call Centre Agent
• Section 03: Agent and Customer Relationship
• Section 04: Telephone Etiquettes
• Section 05: Communication Skills
• Section 06: Scripts and Negotiation Techniques
• Section 07: Managing Difficult Customers
• Section 08: Call Centre Metrics and Benchmarking
• Section 09: Call Centre Technology and Trends

----------and 2 more Courses----------

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Our Learner's Top Reviews:

• Varsha Sivamohan - “It was a great experience. The course was jampacked with excellent information. And when I needed help, Skill-up helped me with technical problems instantly. Fast feedback.”

• Charlie Anderson- “The support team was FANTASTIC!!! Very quick to respond and even though I was nervous as I am not good at tests, they made me feel comfortable. I am very grateful for the support”

• Aarini Sinha - “Amazing workshop. Very informative for the freshers like me. Learned a lot of things about digital marketing. I'm really thankful”.

Over 100+ glowing reviews.

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Assessment

After completing all the modules of the Call Centre Technology, Telesales Executive & Customer Service courses, your learning will be assessed by an assignment or multiple-choice based exam. You may choose to participate in a Mock Exam before attending the course completion Final Exam with no extra cost.

This course is open to anyone with an interest in Call Centre , Telesales Executive & Customer Service Representative Training.

If you want to excel in this field and stand out in your future job, grab this course NOW!

Since no prior knowledge or experience is required.

Take your time to finish this Call Centre Technology, Telesales Executive & Customer Service Training, and there is no deadline for the course.

• Customer Service Representative: £20,000 - £25,000
• Telesales Executive: £22,000 - £28,000
• Call Centre Supervisor: £25,000 - £32,000
• Customer Experience Manager: £30,000 - £40,000
• Technical Support Specialist: £25,000 - £35,000
• Sales Operations Analyst: £28,000 - £35,000

Currently there are no Q&As for this course. Be the first to ask a question.

Digital certificate

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Hard copy certificate

Hard copy certificate - £9.99